If your order’s package looks tampered with, do not accept delivery from the carrier. Contact Maritime Coins and Collectibles.
If you are not satisfied with your purchase, please contact us within 24 hours of the package being delivered. This applies to incorrect orders, missing contents or damaged items.
Please keep in mind that customers are responsible for all related charges including shipping costs, insurance costs and if/any market loss.
Our return policy does not apply to the following goods: discounted or sale items, bullion, gift cards, personalized items. These items are not eligible for return, refund or exchange.
We have a no cancellation policy and any order placed on Maritime Coins and Collectibles’ website is a commitment and legally binding agreement to purchase. Maritime Coins and Collectibles will take all cancellation requests into consideration, and may offer a chance to apply the purchase to store credit, offer a cancellation fee, or other agreement up to Maritime Coins and Collectibles’ discretion and the nature of the reason for the cancellation. All reasonable requests for a cancellation will be considered, cancellation can have a significant impact on Maritime Coins and Collectibles’ business viability. Therefore we reserve the right to refuse future business dealings as well as seek legal action against any customer that places large volumes of purchases and does not pay.
To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Please note a 15% restocking fee will apply and we do not credit shipping fees (even if you got free shipping, theirs a cost associated with shipping) nor do we credit paypal/credit card fees.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Bullion Orders
Once we have issued an order number, the price is locked in for you and the transaction may not be cancelled, but only offset at our current ask price. Any deficit between the price at which we sold to you and the offsetting purchase price and or prices, is your responsibility only if your item(s) is cancelled. That amount will be charged to you, plus a $35.00 cancellation fee for orders under $500, and $60.00 for orders over $500. That is our Market Loss Policy. Any market gain on cancellations shall remain the property of Maritime Coins and Collectibles.
PLEASE NOTE ANY PAYMENTS MADE WITH CREDIT CARD AND/OR PAYPAL WILL INCUR A FEE OF 5%
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach us/you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
General
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.
Need help?
Contact us at admin@maritimecoinsandcollectibles.ca